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Ticket Tennis
The game starts when something breaks. A service is running slowly, and the sounds of a room full of frustration echo down a phone line. Somewhere, business has expensively stopped, amid a mess of...
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Painted into a Corner: Why Software Licensing isn’t getting simpler
It’s not easy being a Software License Manager. It’s really not easy being a Software License Manager in a company which uses products from one or more of the “usual suspects” among the major software...
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Why does reporting get forgotten in ITSM projects?
ITSM initiatives often focus heavily on operational requirements, without paying enough up-front attention to reporting and analytics. This can lead to increased difficulty after go-live, and lost...
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Uber’s Big Lessons for ITSM
For those of us who live or work in a major city, Uber is an increasingly big deal these days. The upstart taxi/driver/ride/limo (delete according to linguistic habit and – more likely – regulatory...
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itSMF UK and the mysterious case of the missing Asset Managers
Something is bothering me. When I first looked at the agenda for the 2013 itSMF UK conference in November, what stood out for me was a glaring omission: where is the IT Asset Management content? First,...
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Some initial thoughts on the Service Management Congress
Having gone away on paternity leave for a few weeks (I’m writing this with a sleeping four-week-old stretched along my lap), I initially missed the fuss that came out of the Service Management Fusion13...
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Is the lack of ITSM and ITAM alignment causing application sprawl?
I’ve written before about the negative consequences of the lack of industry alignment between ITIL-focused ITSM functions, and the IT Asset Management groups which typically evolved somewhat...
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Mobile ITSM isn’t only about field support: It’s about everyone.
When we built the new Smart IT UX for BMC Remedy, we were determined to allow ALL IT Support Workers to be Mobile. Why? Because everyone can benefit from mobility. In the short history of enterprise...
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Thoughts on #cfgmgmgtcamp, and why ITSM needs to take note
Mention the role of “Configuration Manager” at an ITSM conference, and then use the same description at an Infrastructure Management conference, and your respective audiences will visualise completely...
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Knowing what you DON’T know
I presented an Asset Management breakout session at the BMC Engage conference in Las Vegas today. The slides are here: BMC Engage 2015: IT Asset Management – An essential pillar for the digital...
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Why does reporting get forgotten in ITSM projects?
ITSM initiatives often focus heavily on operational requirements, without paying enough up-front attention to reporting and analytics. This can lead to increased difficulty after go-live, and lost...
View ArticleClik here to view.
itSMF UK and the mysterious case of the missing Asset Managers
Something is bothering me. When I first looked at the agenda for the 2013 itSMF UK conference in November, what stood out for me was a glaring omission: where is the IT Asset Management content? First,...
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